Refund & Cancellation

• All transactions on the OKSTEL Internet Services Pvt Ltd’s website, monetary and otherwise, are non-refundable, non-exchangeable and non-reversible except in the event of proven gross negligence on the part of OKSTEL Internet Services Pvt Ltd or its representatives or in the case of products/services covered by Money Back Guarantee which is applicable only if customer(s) report us for disconnection of service on email within one week of installation of new connection. Under this scheme 90% money shall be refunded & 10% shall be retained as handling charges, excluding actual usage charges.
• All Refund applications must be made prior to request for Account Deactivation all Refunds are paid to the Client by original payment method. These payments are processed to the client within 14 - 21 days of an approved Refund Application. You must apply for Refund with OKSTEL Internet Services Pvt Ltd on our official email id(info@okstel.com).
• In the event of refund of the amount to the customer for any reason, the amount will be refunded to the customer on the concerned credit card/debit card/bank account through Internet Payment Gateway process only and no cash refunds will be made.
• We at OKSTEL Internet Services Pvt Ltd reconcile all transactions on our system with Internet Payment Gateway on T+2 working day (excluding Sundays and Holidays) basis. All transactions which have failed and where we have received payment confirmation from the Internet Payment Gateway, a refund will be processed within two(2) working days from the date of transaction and a mail will be sent in confirmation. Please note in refund cases, the concerned bank or card issuer may take 4-7 days to post a credit to your account.
• Refunds where the Customer has paid OKSTEL Internet Services Pvt Ltd with a Credit Card which incur administration fee. Such fee charged will be charged on the total amount of Refund payable.
• This is an automatic process and will be followed in all cases. However, for cases where you have received a success confirmation but the payment is not reflecting in your account with us or any other case, you are welcome to log a complaint by sending an email to info@okstel.com and we will provide you a quick resolution.